Frequently Asked Questions
What is your return policy?
1) There will be no returns accepted on items that have been used at all. With the exception of warranty items.
2) Items that are in new condition and show no signs of use may be returned. But please be advised that there is a 20% re-stocking fee on any items being returned.
3) Customer is responsible for paying the return shipping on any items being returned.
So what the heck is a Flyboard®?
The Flyboard® is an accessory that attaches to the jet discharge of a Personal Watercraft or PWC. The PWC is the engine that propels the Flyboard® through the air and water using the thrust generated by the PWC.
How long does it take to learn how to fly?
The average person will be flying in 2 to 5 minutes and will learn most basic maneuvers within 30 minutes.
Does it take a lot of strength to fly on the Flyboard®?
Not even Batman! All it takes is basic balance and foot coordination so if you can stand up and walk, the odds are you can Flyboard®! At Aquafly, you don't have to be Ironman to fly like him.
How does it work?
Specially designed water jet nozzles located below the unit provide the lift using the water flow from the PWC. The Flyboard® Pilot becomes the propulsion unit while the PWC is merely the engine that drives it.
Is there a weight or size limit?
We can fly anyone 80 to 375 pounds. There is no height limit and our standard equipment will accommodate anyone with a shoe size between 6 and 13. Over 375 pounds or size 13 shoe, please be sure to notify us and we can make arrangements to have the proper gear ready for your flight.
Will I be able to float in the water when attached to the Flyboard®?
Absolutely! Although the Flyboard® weighs about 65 pounds on land, it becomes weightless and floats in the water. Your Instructor will teach you the proper techniques for maneuvering in the water.
Will the Flyboard® push you underwater if you fall?
No. Our Certified Instructors are trained to constantly observe the Pilot and release the thrust in the event of unintentional water entry. Although it is possible to plunge below the surface, generally it is for less than 2 seconds.
How high will I fly on my first flight?
Our beginning pilots will learn to do most basic maneuvers at approximately 5 feet above the water. Although this may not sound like it's very high, the average person will be almost 11 feet above the water at eye level.
What should I wear?
You should come prepared to swim. We will outfit you with a wetsuit, helmet and life jacket. You are welcome to bring your own wetsuit or neoprene shorts.
What should I bring with me?
A towel, a valid form of identification and perhaps a dry change of clothes.
Are there overnight accommodations available nearby?
Yes. The Lakeway Resort and Spa is located adjacent to our main offices at Lakeway Marina. Visit them on the web at www.lakewayresortandspa.com